General / Product Questions
What is Ked’s Ice Cream?
Ked’s Ice Cream is a premium artisanal ice cream brand made in small batches. We offer a variety of flavors from all over the world.
Where is your ice cream made?
Our ice cream is produced in our state-of-the-art facility located in Plano / Texas and Cumming / Georgia under strict quality, safety, and hygiene standards.
What ingredients do you use?
We use high-quality dairy, natural flavorings, fruits, nuts, and other ingredients. We do not use High Fructose Corn Syrup.
Do you offer dairy-free / vegan / lactose-free / gluten-free options?
Yes — we have a selection of non-dairy and lactose-free flavors. While many of our products are gluten-free, not all are. Please check the flavor listing or packaging label for specific allergen information.
Are your ice cream flavors available year-round or seasonal?
Some core flavors are available year-round. We also release seasonal and limited-edition flavors (e.g., summer specials, holiday flavors) which may only be available for a short period.
How long does your ice cream stay fresh?
In proper freezer storage (–18 °C or colder), our packaged ice cream can retain quality for several months.
Ordering, Delivery & Shipping
Can I order Ked’s Ice Cream online?
Yes! We offer online ordering via our website / app for pickup. You can browse flavors, select sizes, and choose delivery or pickup.
If applicable: “We currently deliver within [city/region] only.”
What is your delivery coverage area?
We deliver using Uber Eats, DoorDash and Grubhub.
What are the delivery charges and time?
Delivery charges depend on the delivery app you are using.
Do you ship frozen ice cream across longer distances (e.g. interstate)?
Currently, we do not ship outside our local delivery zones because maintaining cold-chain integrity is challenging. We may consider expanding in the future.
Can I pick up my order in-store?
Yes — for customers near our store(s), you can opt for in-store pickup during business hours. You’ll receive a notification when your order is ready.
Payment & Cancellation
What payment methods do you accept?
Can I change or cancel my order after placing it?
If your order has not entered the packing or delivery preparation stage, you may cancel or modify it via our app/website or by calling customer support. Once the order is en route, changes may not be possible.
Storage & Usage
How should I store Ked’s Ice Cream at home?
Keep it in your freezer at or below –18 °C. Store the container upright, and try to minimize temperature fluctuations. Avoid leaving it out at room temperature for extended periods.
Why does ice cream form ice crystals?
Ice crystal formation (aka freezer burn) can happen due to temperature fluctuations or storage issues (opening frequently, warm freezer). We pack our products to minimize this and recommend keeping the freezer stable.
Returns, Refunds & Quality Issues
What if my ice cream arrives melted or damaged?
We apologize for any inconvenience. If your product arrives melted or in poor condition, please contact Customer Support (email/phone) within 24 hours with photos. We will arrange a replacement or refund, depending on situation.
Do you accept returns?
Catering, Events & Bulk Orders
Can I order Ked’s Ice Cream for events or catering?
Absolutely! We offer bulk / party / event orders (e.g. tubs, custom scooping stations, flavor selection). Please contact us at events@kedsicecream.com or call your local store at least 2 weeks in advance.
Can I customize flavors or make a custom flavor?
For large orders, we may consider limited customizations depending on feasibility. Reach out to our team to discuss your requirements.
Allergens & Nutrition
Where can I find nutritional information and ingredient lists?
Each product page (and physical packaging) includes a full list of ingredients. Ice cream is made in a factory where Allergens are used. If you are allergic to any ingredients, please ask server to use clean scoop to serve your ice cream.
Do your products contain nuts, dairy, soy, eggs, etc.?
Some flavors contain dairy, nuts, soy, eggs. We have a legend/symbol on each flavor to indicate major allergens. Cross-contamination is possible, so if you have severe allergies, please reach out to us before ordering.
Wholesale & Franchise
Do you offer wholesale?
Yes — We offer wholesale and franchise. Please contact wholesale@kedsicecream.com with your business details and location.
Do you plan to franchise?
Contact & Support
How can I reach Ked’s Ice Cream support?
Email: Info@kedsicecream.com
I have a question not listed here.
No worries — send us your question via email or our contact form, and we’ll respond within 24–48 hours.